To find out if your location is in our coverage area, please refer to our coverage map or contact a Customer Service Representative. A site test may be conducted to better determine if Wisper High Speed Internet is available at your location.

Yes. You will need to obtain written authorization from the Property Owner before Wisper High Speed Internet can install service at your location. For a form, please contact a Wisper High Speed Internet CSR.

Currently, you can pay your Wisper High Speed Internet bill by mailing in your payment or signing up for Auto Pay (click to print our Auto Pay Form) by calling into the office. We gladly accept VISA or Master Card for payments.

Yes. Wisper High Speed Internet allows customers to suspend their service for a maximum of 6 months. During the time service is suspended, any equipment that you are leasing will continue to be billed to your account. To have service reconnected, you will need to notify Wisper High Speed Internet. A reconnect fee will apply.

You can change your password at anytime. If you know your current password and would like to change it you can do so through our Webmail. Instructions. If you do not know your current password our Help Desk can reset your password, however since we value your privacy they do not have the ability to see your current password.

To change your email address, you will need to provide Wisper High Speed Internet a new username and password. The domain wisper-wireless.com (ex: username@wisper-wireless.com) of your email can not be changed. Please contact our business office to request an email change.

Simple. You can just go to the Wisper High Speed Internet website and click on the Check E-mail link. To login into your email account, you will need to provide your username and password. Remember if you have changed your password at anytime, you will need to use your new password.

No. Our service runs over the hardware we install on your house, not through your phone lines.

You will need an external radio, antenna, power supply, surge suppressor and cable; all of which will be provided and installed professionally by a Wisper Installation Technician. The equipment will be installed to your location (typically on the roof) and in an area where a signal is found to be the best. Our installers will mount and align this equipment to ensure optimal system performance, and a minimal impact on the aesthetics of your home or business. Your computer will need to have a network card. If you don’t already have a card, we have several to choose from starting at $25.00 installed. View Installation.

Our service is compatible with computers running Windows and Macintosh operating software as well as any of the *Nix flavors. View System Requirements.

You can share your connection with multiple computers by using any wired or wireless router. A router will enable multiple users to access the internet and allow them to be connected at the same time. Note: Whatever speed (ex: Res 768k) you choose for your internet service will be shared by all users if they are on at the same time. Wisper High Speed Internet will provide connectivity for one network device. Using a switch to connect multiple computers with one connection is not supported.

Upon request for disconnect of service, all equipment that is property of Wisper High Speed Internet will be recovered. If mounting hardware was provided, this will remain at the location. If mounting hardware was installed by Wisper High Speed Internet, this will be removed and any holes will be properly sealed upon removal of equipment. Note: Mount arms and/or tripods, if used, will be removed. However, the base(s) will remain in place.

Wisper High Speed Internet technicians are well-trained in hardware installation. They will install the radio equipment and router and ensure service is working before they leave your location. If you should have any trouble with your service, please contact our Support Desk. A Support technician will work with you over the phone to resolve any issues regarding your Wisper High Speed Internet connection. Wisper High Speed Internet does not provide support for the network beyond your router or gateway computer, for residential or commercial. Our tech support does not monitor, configure, troubleshoot, or fix anything on that is a customer owned network. If a Wisper tech is called out for an on site visit regarding a trouble, you may be subject to a trip charge if the trouble is determined to be caused by customer owned equipment.

Yes, depending on the package you choose, your broadband connection will be comparable to DSL or even faster.

Our staff and our network make the difference. Unlike the other providers we take the time to focus on individual customers. When you call us you will get a local receptionist or technical support professional to help you and answer your questions. We don’t just send you a modem. When you choose service through Wisper High Speed Internet we will send a professional technician to your home or business to properly install it, answer any questions you may have, and insure it’s performance. We only use top of the line equipment, and stand by if there should be any problems. We are large enough to provide you with a state of the art wireless network, but small enough to give you the service you deserve. Plus we are part of the diversiCOM family with over 75 years of experience providing quality service in Central Minnesota.

Broadband connections typically have a certain amount of information that can be received by your computer, and transmitted back to the internet. Basically this means that you can send and receive information at different rates. Receiving information from the internet, or downloading, is usually set to a higher speed since most activities require you to download much more information from the internet than you send out to the internet, or upload. Sending pictures, using a webcam, or uploading files will take longer when you have less upload bandwidth.

No. Our system operates at frequencies that are less affected by the weather than some other technologies. We also build in substantial tolerances to mitigate any other unforeseen environmental interference and ensure that you will never see poor performance or downtime.